Frequently Asked Questions (FAQs)
Web Shop
What products do you offer?
We specialize in a wide range of men’s grooming products including hair care, beard grooming, and body care items. This includes shampoos, conditioners, beard oils, balms, and a variety of body washes.
Can I receive product recommendations based on my specific needs?
Yes, we offer personalized recommendations. You can fill out a brief questionnaire on our website or contact our customer service team for tailored product suggestions.
Are your products suitable for all hair and skin types?
Yes, our products are designed to be inclusive and effective for all hair and skin types. We also offer specific products tailored to particular needs such as sensitive skin, curly hair, etc.
Are the products on the website the same as in the physical store?
Yes, the majority of our products available in the physical store can also be found on our website. However, the website may also feature exclusive online-only products and special promotions. We encourage customers to visit both our online store and physical location to explore the full range of products and offers.
Payment Information
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and other secure online payment systems.
What are the details regarding payment security and information handling?
Ensuring the security of your payment information is our top priority. We use industry-standard encryption and secure payment gateways to protect your personal and payment details. We do not store your credit card information on our servers. For added convenience, we also offer various secure payment options, including credit/debit cards, PayPal, and other recognized online payment systems. If you have any concerns or questions about payment security, please don’t hesitate to contact our customer support team.
Orders and Returns
How can I place an order?
Orders can be placed directly through our website. Simply add your chosen products to your cart and proceed to checkout.
Do you ship internationally?
Currently, we ship to select international destinations. Please check our shipping policy page for more details on countries we serve and shipping rates.
What is your return policy?
We accept returns within 30 days of purchase. Products must be unopened and in their original packaging. Please refer to our return policy for more details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on our website.
How can I contact customer service?
Our customer service team can be reached via email at josifsbarbershop@gmail.com, through our website’s live chat, or by phone at +61 477 776 290.
Do you have a physical store location?
Yes, we do have a physical store! Our shop is located at 66 Ernest Street, South Brisbane QLD 4101. We welcome you to visit us for a unique in-store experience where you can explore our full range of products, get expert advice, and enjoy exclusive in-store services. Check our website for store hours and more details.
